Author: Dale Carnegie

Let the other person do most of the talking.

Talk about your own mistakes before criticizing the other person. Call attention to people’s mistakes indirectly. Let the other person…

Give the other person a fine reputation to live up to.

We’re really proud of you for raising your grades, and by continuing the same efforts next term, your grade can…

Don’t criticize, condemn, or complain.

Give honest and sincere appreciation.

Arouse in the other person an eager want.

Become genuinely interested in other people. Encourage others to talk about themselves.

Smile.

Remember that a person’s name is to that person the sweetest and most important sound in any language.